Dispatch Policy and Customer Service

We will prepare your order the next business day and you will be receiving your product between 4-8 business days depending on the region you live.

How long does it take for my purchase to arrive at its destination?

Shipments can take from 4 to 8 business days from the date of purchase.

For Olympus candles, we will prepare your order the next business day after your purchase, you will receive your product between 4-8 business days depending on the region you live.

Can I physically pick up the product at a store?

No, at the moment we only have home delivery and online shopping.

I had problems with my purchase, who should I turn to?

Lisbylis is an exclusive and limited perfume, therefore we do not accept returns. In case you receive the product with any factory defects or damage, we ask you to please notify us within the first 48 hours from when you received your purchase via email support@lisbylis.com and we will be happy to help you.